The delay of your order will never be a reason for refunding the amount of shipping costs or compensation for it.
Delivery times are not contractual and may vary, so we recommend that you make your purchases in advance so as not to incur extra costs due to a delivery delay.
Remember to keep with the pallet for possible returns.
WHAT PRODUCTS CAN I RETURN?
If the purchase has arrived at your home, and you are not convinced, don't worry, you have 14 calendar days to return all products without explanation._cc781905-5cde- 3194-bb3b-136bad5cf58d_ Except in these cases:
Any other custom products such as resin sinks, resin countertops, holes in tops, or countertops.
Products installed or with signs of having been used or manipulated
Products without box or with the box in poor condition.
Products with missing parts delivered.
The return costs will be borne by the buyer,
VERY IMPORTANT: INDICATE "PENDING REVIEW" ON THE DELIVERY NOTE.
It always indicates the phrase "Pending review". In this way you have 24 hours to claim any breakage when you open the packages inside the house.
Without pallet. In case the carrier has not left the pallet for you, indicate it also on the delivery note, since it should not be like that.
A product is missing. If you think a product is not in your order, indicate it also. This way we will know if something has failed.
Better ask for help to carry the products home, or let the masons or plumbers do it, who are more used to transporting this type of product.
NOTIFY US OF ANY CLAIM
In case something has arrived broken or wrong, remember that you have 24 hours so that the insurance included in all our shipments is responsible and therefore we can claim it . After those 24 hours we will not be able to attend requests for breakages due to transport.